Frequently Asked Questions

Where can I buy Penpal Whizz?
You can purchase the Penpal Whizz right here on our webstore! It can also be purchased at our showroom at 16 Ayer Rajah Crescent, #06-02, Tempco Technominium, Singapore 139965.

Alternatively, you can find us on Shopee, as well as Lazada and Qoo10!

Can Penpal Whizz read my own books?
Only books made compatible with Penpal Whizz can be read with Penpal Whizz. You can view our entire range of books here! Alternatively, we recommend our Penpal Whizz Recording Stickers for you to record and read your own non-compatible books using Penpal Whizz. This will be a great bonding activity between you and your child!

How do I care for my Penpal Whizz?
Keep the Penpal Whizz in its stand when not in use to protect the sensor at the tip of the Penpal Whizz. 
Keep Penpal Whizz away from extreme temperatures and moisture. While Penpal Whizz is designed to be durable and handy for young children to use, moisture in the pointer of the Pen may reduce the lifespan of the electronic device. 

How do I know when to charge my Penpal Whizz?
Penpal Whizz will inform you when it is low in battery, saying ‘Hey Pal! I’m feeling weak, please recharge! Please recharge!’ You may charge Penpal Whizz with the USB cable and charger found together with the Penpal Whizz set. When you plug in the charger, a red light will appear on the power button. Penpal Whizz is fully charged when the red light disappears.

My Penpal Whizz is unresponsive when I switch it on, even after charging it.
Give us a call on our office line (6776 6787, Mon-Fri, 9am to 5pm, except PH). We will troubleshoot and advise you further from there.

How long is the warranty?
All Penpal Whizz reading pens comes with a one-year local warranty from the date of purchase. You can register online for the warranty here. All online warranty applications are valid for Singapore addresses only.

If my Penpal Whizz spoils, what can I do?
In the unlikely event that your Penpal Whizz spoils before the end of the one-year warranty, a new Pen will be replaced. If the warranty has expired, a one-for-one trade-in can be done at $99. You will receive a new set of Penpal Whizz with renewed one-year warranty. Alternatively, a repair service is available at $64, with a three-month warranty upon servicing.

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