Where can I buy Pen Pal Whizz?

Pen Pal Whizz can be purchased at our showroom at 16 Ayer Rajah Crescent, #06-02, Tempco Technominium, Singapore 139965. 

Can Pen Pal Whizz read my own books?

Only books made compatible with Pen Pal Whizz can be read with Pen Pal Whizz. You can view our book library here. Alternatively, we recommend our Pen Pal Whizz Recording Stickers for you to record and read your own non-compatible books using Pen Pal Whizz. This will be a great bonding activity between you and your child!

How can I care for my Pen Pal Whizz?

Keep Pen Pal Whizz away from extreme temperatures and moisture. While Pen Pal Whizz is designed to be durable and handy for young children to use, moisture in the pointer of the Pen may reduce the lifespan of the electronic device.

How do I know when to charge Pen Pal Whizz?

Pen Pal Whizz will inform you when it is low in battery, saying ‘Hey Pal! I’m feeling weak, please recharge! Please recharge!’ You may charge Pen Pal Whizz with the USB cable and charger found together with the Pen Pal Whizz set. When you plug in the charger, a red light will appear on the power button. Pen Pal Whizz is fully charged when the red light disappears

My Pen Pal Whizz is unresponsive when I switch it on, even after charging it.

Give us a call at our office line (6776 6787, Mon to Fri 9am to 5pm, except PH). We will troubleshoot and advise you further from there.

How long is the warranty?

All Pen Pal Whizz reading pens comes with a one-year local warranty from the date of purchase. You can register online for the warranty here. All online warranty applications are valid for Singapore addresses only.

If my Pen Pal Whizz spoils, what can I do?

In the unlikely event that your Pen Pal Whizz spoils before the end of the one-year warranty, a new Pen will be replaced. If the warranty has expired, a one-for-one trade-in can be done at $99. You will receive a new set of Pen Pal Whizz with renewed one-year warranty. Alternatively, a repair service is available at $64, with a three-month warranty upon servicing

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